Frequently Asked Questions
Find answers to common questions
How do I know what size to order?
Please refer to our comprehensive Size Guide located on each product page to find your perfect fit across footwear and apparel.
Can I change or cancel my order?
Once an order is placed, it is processed immediately. Please contact our support team within 30 minutes of purchase to request any adjustments.
Do you restock sold-out items?
We frequently restock our most popular styles. You can sign up for 'Back in Stock' notifications on the specific product page.
How do I track my delivery?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options including Afterpay and Klarna.
Do you ship internationally?
Yes, BILLINI ships to most countries worldwide. Shipping costs and delivery times vary by destination.